Shipping and Returns
Expect 1-3 business days to process orders. For personalized items expect 1-4 business days. Our office and warehouse is close on Saturday and Sunday. For high volume orders, please call for processing time (1.800.345.3906).
Shipping Methods and Transit Times:
We offer UPS, FEDEX and USPS carrier methods. Shipping transit time depends on destination and shipping method chosen. We do not Ship on Saturday and Sunday! For all special services such as Next Day Air, 2nd Day Air, and 3rd Day Air, except the transit time based on the offered service.
Cost of Shipping is based on weight and dimensions which will vary per order. You can retrieve your shipping cost at checkout before making your purchase.
All Orders can be tracked Online. When you place your order, you will receive an Order Confirmation E-mail. When we have shipped your order, you will receive a second E-mail which is a Sent Confirmation E-mail with the tracking number link to track your order.
For any Order Inquiries regarding tracking, please email your requests to firstname.lastname@example.org or visit our track order page to submit an inquiry.
We guarantee all products to be free of manufacturing defects. Should you receive any item which becomes defective within a year of your purchase, we will replace the item at no charge or refund your order in full including shipping charges.
If you are not satisfied with your order, you have 30 days to return the product for a full refund or credit towards your next purchase of merchandise. A Return Authorization number is required prior to return. The customer is responsible for all shipping charges. We do not credit shipping charges on non-defective returned merchandise. Contact us for a return authorization to be included with the item you are returning.
If your item(s) is engraved and/or personalized, the order is considered a final sale and we will not accept returns, unless there is a mistake on our part between the original message you provided compared to the message engraved on the item.
520 South Fulton Avenue, Suite C
Mount Vernon, New York 10550